Non communication - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 21874 Reviews on 1076 Auto Transport Companies.
Recently Ship A Vehicle? Add the 21875th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

Trust a leader in car shipping
48 Hrs Priority Shipping, Budget Rates
Great Cust. Service (877)719-0916

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 75 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

Pro Vehicle Shipping "A" Rating with the BBB! No Deposit Required! 800-219-9808	Auto Transporter.com Free quotes from auto transporters that customers would use again!	Direct Express Auto Trans. Instant quote. Door to door. BBB. Licensed. Insured. 800-600-3750	A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.
Ads By Transport Reviews

Poster:

Lara Rubin

Date:

10/2/2008 8:28:00 PM

Reviewed:

Streamline Auto Transport

Subject:

Non communication

Review:

Initial contact was prompt and pleasant, yet the moment the sub contractor - Express Delivery Inc. - got involved - it all went downhill from there. I was told that I would get a call with in 24hrs of pick up to confirm time and that never happened. Repeated attempts to contact both Joanne at Streamline and Fred at Express Delivery were either met with voice mail or erroneous information. Situation is now that I have to find another company at the 11.5 hour, have not received any apologies what so ever, and will report companies to BBB.

Report This Review

Response:

Posted by a representative of Streamline Auto Transport on 10/6/2008 2:03:00 PM

There are actually 3 sides to this story. The true fault lies in that the driver did not respond in the time that Lara Rubin demanded. The pickup was in the window of 3 days. 1st. 2nd. and the 3rd. The day for pick up was verified for the 3rd. w/ myself, the dispatcher and Lara. She wanted the driver to call between 4:30 and 5:00 on the 2nd. and when none of us were aware of this (I got a message at 4:30) . I was at a business meeting and could not respond. I checked my messages at midnite and could not call here then. I did tho at 7:30 on the 3rd. She already canceled and we made other arrangements. The driver was an hour away for pickup and she would not allow him to pick up.

Lara Rubin gave Streamline Auto Transport a rating of:

Review details
Quote or Order ID:	6510
Quote or Order Cost:	$1375

Origin:	New York
Pickup:	Never
Destination:	Washington
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:	Joanne
Secondary Contact:	Fred

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.