| Sara Filipiak |
| 9/9/2008 4:53:00 PM |
| Wise Auto Shipping |
| Late is understandable, but dishonesty too? |
I did not have any problems with Wise Auto Shipping until the delivery actually took place. Nate was very kind and explained that dates and times could change. I paid the extra $150 for a 3-4 day pickup window. The driver called me the day of pickup, changed to the next day, then never showed. When I finally got a hold of him, he said my car wouldn't fit! Christina found me another company that picked up my car a week after that and I was already across the country. They would not refund me the $150 (never pay for that!) but did promise me the $100 Broker fee back. I figured this was a reasonable gesture because stuff happens. However, it was all talk over the phone and I have never been refunded my $100 broker fee. Nate or Christina never returned my calls, and Wise Auto Shipping would never call me back to even speak to me. I left many messages. I would not recommend this company, not just because they were very late on pick up and delivery, but because they were dishonest with poor customer service and didn't care to help when things went wrong. I will never use them again!
Report This Review
|
|
| Posted by a representative of Wise Auto Shipping on 9/9/2008 8:40:00 PM |
| I'm sorry, but we do not agree with this customers review of our company. Unfortunately yes, the initial Carrier that we contracted (Top Gun Auto Transport) did have some issues and had to cancel. This happens from time to time in our industry and unfortunately this time it happened to Sara. Once we were informed that the Carrier had canceled the pick-up, we immediately placed the order back into the booking process and was picked-up 4 days later, and delivered within a reasonable time frame thereafter. Where Sara goes wrong, is by stating that we would not waive the $150 Express Charge since the vehicle had not been picked up within the time frame we gave her. This is simply not true. When the order was canceled, and pushed back into re-booking Sara contacted me to discuss the $150 Express fee and if it would be waived. I clearly explained to here that the Express fee COULD BE removed from the Carrier rate if she liked. Although, by doing so her pick-up would be delayed. I made it clear to Sara that the Express rate is the amount that we offer to the Carrier and that the extra $150 directly effects an expedited pick up (1-4 days). I try and help customers understand that by by adding this extra $150 to your initial rate you are going to reach a wider spectrum of Carriers and in turn expedite the pick up of your vehicle exponentially. I proceeded to explain to Sara that at this point we would be waiving our $100 broker fee since we neglected to move her vehicle within the time frame quoted, which is our standard company policy. Although, I urged Sara to leave the Express fee added to the Carrier rate as it would be the only way to expedite the pick-up of her vehicle. She agreed to this and we sent her out a refund check for the Broker fee ($100) the next day. Therefore, I really don't know where Sara is getting that we did not honor our agreement. This situation that we encountered with Sara is unfortunately common in our industry. Trucks are going to break down, and delays are inevitable. All that Wise Auto Shipping can guarantee you, is that when we encounter these issues we will handle them more efficiently than anybody else. Which is exactly what we did with Sara. We pride ourselves on being up front with our customers and standing behind our word. Our reviews will continue to prove this. |
|
Sara Filipiak gave Wise Auto Shipping a rating of: 
| Review details | |
| Quote or Order ID: | 6997-KW |
| Quote or Order Cost: | $1135 |
| Origin: | California |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 10 day(s) |
| Destination: | Maryland |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 8 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Knowlegeable: |   |
| Primary Contact: | Nate |
| Secondary Contact: | Christina |
|
Valley Solutions, Inc.