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Poster:

Toni

Date:

9/7/2008 10:34:00 PM

Reviewed:

Worry Free Transport

Subject:

To date Car has not been Picked UP

Review:

To all military personal who needs a company to be prompt this is not the one ... I scheduled a pickup with this company on the 18th of August and to date my vehicle has not been picked up. I am now deployed and have only my daughter to rely on to make this happen and she can not get most of her calls through to the company and when she does she is told they are still looking for a carrier. I have even tried to call but for those of you who are deployed you know how difficult it is to get a call this time consuming out of theater. This company is definitly not user friendly and now I will have to begin the process of trying to get my deposit back ... It would have been nice to resolve this with the company but it seems that in having to work through someone else due to military obligations they are taking advantage of the situation.

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Response:

Posted by a representative of Worry Free Transport on 9/30/2008 4:26:00 PM

We apologize that this vehicle was not transported in a timely manner, and her deposit has been refunded per her request. The reason this vehicle did not move from Georgia to Texas quickly is unbeknownst to us, as the price quote was above and beyond other vehicles waiting for transport along this route (price being the main motivation for a carrier to pick up any vehicle, location on route being second).

At least two members of our three person office staff spoke with her family members assisting with transport on several locations, and we fully understand the difficulty incurred by those in the military when shipping a vehicle. It is a bit of a different situation than the average car transport when you are halfway around the world, trying to coordinate things.

Again, someone is always in our office from 9 a.m. to 4 p.m. central time Monday through Friday for questions and concerns. Any voice mail or email messages received by 4 p.m. are returned before leaving the office.

Any questions on this review... as always, just ask!

Jessica @ Worry Free Transport, L.L.C.

Toni gave Worry Free Transport a rating of:

Review details
Quote or Order ID:	0807280202
Quote or Order Cost:	$645

Origin:	Georgia
Pickup:	Never
Destination:	Texas
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

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