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Poster: Christine
Date:8/30/2008 5:12:00 PM
Reviewed:Magic Carpet Auto Transport
Subject:Confusing Experience
Review:This was our first personal auto transport experience. Our other vehicle was shipped at gov't expense. We choose Magic Carpet because of its high ratings.
Price: Price was comparable with other transport companies.
Customer service: Not all of the employees could answer my questions over the phone. I had to ask for my customer tracking number. It was not sent to me - I had to ask.
Origin Pickup: The first pickup date we were given was not at all close to the dates I had given as our "window.
Destination Pickup: We received an email that our vehicle had arrived at our destination and ready for pickup, but when I called Matson it was not available.
Communication: Overall, it was a very confusing experience. We had a much better experience with the gov't sponsored transport.

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Christine gave Magic Carpet Auto Transport a rating of:


Review details 
Quote or Order ID:3916456
Quote or Order Cost:$1884

Origin:Alabama
Pickup:Early
Destination:Hawaii
Delivery:On Time

Truck/Carrier Type:Open
Dirty:Yes
Items Stolen:No
Damaged:No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:Crystal

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