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Andrew Bennett |
| 8/22/2008 5:36:00 PM |
| Red Carpet Auto Transport, Inc. |
| got the job done, would use again |
Following a recommendation from Jonathan Grimm (see his review from 25 Apr), I called RCAT initially on 14 Aug to get a quote, specifying that my car was ready to be picked up immediately. I did not call any other companies or receive any other quotes. I received an emailed quote that afternoon and placed the order online that evening. A few days later, I provided information for the deposit (which was subject to a 5% fee for using a credit card).
Heard nothing (as expected) until 20 Aug at 6:15pm when Peter, a driver, called me to indicate that he's in the area and could pick up the car at around 8pm. I agreed and suggested an initial meeting place. I checked my email and didn't see anything, and I called RCAT but nobody picked up. On the third call to them, at 7:09pm I left a voicemail indicating I had been contacted by the driver, and requested confirmation that the car was scheduled to be picked up. I received an email 4 minutes later suggesting the car would be picked up on the 21st (the following day), and delivered on the 25th.
Nevertheless, I proceeded to meet Peter at a local mall parking lot at about 8:45pm; he showed up at about 9:15pm. He took the car from me, and I took public transportation home. The receiver of the car received a call on the 21st suggesting that the car would be delivered at around 1pm on the 22nd (3 days early). The car was actually delivered at 2:15pm on the 22 Aug. Any way you look at it, 1436 miles by one driver in 42 hours is impressive.
Customer service was top-notch until the delivery had been scheduled, at which point I was very surprised to hear from the driver directly and not RCAT. But the car was shipped successfully, and at a price I was very comfortable paying. Thank you RCAT.
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Andrew Bennett gave Red Carpet Auto Transport, Inc. a rating of:  
| Review details | |
| Quote or Order ID: | 50904-HQ |
| Quote or Order Cost: | $814 |
| Origin: | Massachusetts |
| Pickup: | Early |
Time from first available
date the vehicle was picked up: | 1 day(s) |
| Destination: | Missouri |
| Delivery: | Early |
Total Time from pickup
to delivery of vehicle: | 2 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | Kirsten Voshell |
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