Non-Responsive on Claims - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 21816 Reviews on 1074 Auto Transport Companies.
Recently Ship A Vehicle? Add the 21817th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

All America Auto Transport Visit All America Auto Transport's Website

Going your way since 1964.
Frequent transport schedules.
Free Quote (800)227-7447

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 89 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

Anytime Car Shipping Ship domestic & overseas. Licensed, bonded & insured. (800)729-2160	Pro Vehicle Shipping "A" Rating with the BBB! No Deposit Required! 800-219-9808	A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.	Direct Express Auto Trans. Instant quote. Door to door. BBB. Licensed. Insured. 800-600-3750
Ads By Transport Reviews

Poster:

Nicky

Date:

8/11/2008 10:15:00 PM

Reviewed:

Pioneer Auto Express Corp

Subject:

Non-Responsive on Claims

Review:

I shipped my new Scion TC from San Francisco to Boston in early July. The driver in San Francisco picked up my car on time from my pre-designated location. That was about the only thing this company got right. I was told my car would take 7-10 days to deliver to Boston. The driver got sick en route and delivered the car 4 days past my original quote time. Not to mention the driver refused to drop the car off at my requested destination. He actually asked me if he could drive my car (10 miles) to me and then have me drive him back to the truck. I ended up taking a cab and meeting the driver where he was parked so he wouldn't drive my car.

When the vehicle was unloaded, the front truck rack actually fell down (right in front of me) and my car was resting on it's frame. The driver corrected this and then proceeded to back my car up over metal hooks and chains. After my car was off the truck, I noticed two dents and scratches in the hood that happened in transit. (My car was new and had no damage to the hood--this was noted on the bill of lading as well). The driver giggled and said "Oh. My fault." then shrugged his shoulders. Not to mention there were some metal backings in my wheel-well that were bent and I had to have my car repaired 2 days after it arriving. (Thanks to my warranty this wasn't an issue).

I was told to contact Harry at Pioneer who always happens to be "out on the lot" or "on the phone" when I call. I sent photos of the damage and two estimates from auto body shops (per Pioneer's request) and have received no response a month later. My bank is in the process of disputing the charge and the cost to repair the damage that Pioneer did equals to the cost of shipping my vehicle. The problem is, disputes can take up to 30 days to resolve so I've been pushing Pioneer to just accept fault and reimburse me so I can drop the dispute. Of course, they aren't replying to any of my emails or phone calls...

I am impressed that Pioneer has been able to operate as a company with the way they manage claims (especially as a member of the Better Business Bureau). They are currently rated a "B" company with 11 claims filed against them since induction in 2007.

I would advise anyone shipping their car (through a broker or directly through a shipping company) to not use Pioneer Auto Express. My experience has been horrendous and I wouldn't want anyone else to deal with the issues that I have.

Report This Review

Response:

Posted by a representative of Pioneer Auto Express Corp on 9/12/2008 5:39:00 PM

We have no control of the driver getting sick en route. We would rather the driver take longer than scheduled than to keep driving while he is sick. Or else he would jeopardize the safety of himself, the vehicles loaded on his truck, and the surrounding traffic. Also, certain areas in Boston are very condensed, where federal regulations make it unlawful for our 80ft trucks to get into. Which is why driver had to meet elsewhere. In terms of damage, we have contacted the customer to resolve this claim. It it currently in the process of being resolved. Customer needs to be patient because the claims process may take a while.

Nicky gave Pioneer Auto Express Corp a rating of:

Review details
Quote or Order ID:	1325264
Quote or Order Cost:	$1300

Origin:	California
Pickup:	On Time
Destination:	Massachusetts
Delivery:	Late
Total Time from pickup to delivery of vehicle:	14 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	Yes

Honesty:
Primary Contact:	Harry

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.