Do Not Use This Company - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 18067 Reviews on 942 Auto Transport Companies.
Recently Ship A Vehicle? Add the 18068th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

All America Auto Transport Visit All America Auto Transport's Website

Going your way since 1964.
Frequent transport schedules.
Free Quote (800)227-7447

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 113 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

Auto Transporter.com Free quotes from auto transporters that customers would use again!	Direct Express Auto Trans. Instant quote. Door to door. BBB. Licensed. Insured. 800-600-3750	Agape Transport Licensed-Insured BBB, Instant Quote 5 Star Rating 866-990-SHIP	A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.
Ads By Transport Reviews

Poster:

R. Kim

Date:

7/4/2008 4:15:00 PM

Reviewed:

Pioneer Auto Express Corp

Subject:

Do Not Use This Company

Review:

In summary these guys are unprofessional, horrible communicators, over promise, and under deliver.

I shipped my Lexus RX 330 AWD from Connecticut to California using Specialty Mobile Systems. They subcontracted to Pioneer and told me to contact Kenny or Jack at Pioneer for questions. I called Pioneer three times over three weeks wanting to double check the pick-up date and no one called me back. I left messages with various people at the company asking for Kenny or Jack to call me back (since they don't have voicemail). When the contractual pick-up date arrived they said they couldn't pick it up then (which was problematic since I had a flight to California to catch). When I called Specialty Mobile Systems to complain Pioneer tried to send a regular tow truck to haul my car to Pioneer's shipping dock. I had to point out that my car was an AWD before they would finally send a flat bed tow truck so my transmission would not get destroyed.

My car finally arrived in good condition but it took 2 weeks, instead of the 10 days originally promised. Again, I called Pioneer multiple times while my car was in transport asking for estimates but the majority of my calls were not returned.

If Pioneer is your subcontractor, I would strongly recommend switching. I should have read the other reviews of Pioneer on this website which recommended the same.

Report This Review

R. Kim gave Pioneer Auto Express Corp a rating of:

Review details
Quote or Order ID:	0805210101
Quote or Order Cost:	$1395

Origin:	Connecticut
Pickup:	Late
Destination:	California
Delivery:	Late
Total Time from pickup to delivery of vehicle:	14 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:	Kenny
Secondary Contact:	Jack

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.