| Ron Watson |
| 6/21/2008 5:54:00 PM |
| Wise Auto Shipping |
| BE WISE---DON"T USE WISE AUTO SHIPPING |
MY REVIEW IS BELOW "PLEASE READ" THIS E-MAIL THAT I HAD SENT TO NATHAN HUNT.
Mr. Hunt,
I just got off the phone with the "owner" of "Wise Auto Shipping" and he has notified me that my transaction has fallen through the cracks & that their is no carrier to deliver my car to me. He also told me that you had taken off of work & no one was following up with your transactions. I want to know why this has happened?? This has put myself & the seller of this vehicle in a very difficult situation. I have left messages & sent e-mails for the past four (4) days. No return calls and No return e-mails, except for the day before my car was PROMISED by you to be picked up no later than Sunday, June 22nd. You had told me that my car would be picked up & delivered in a maximum time frame of 10 days total time from the time I placed the order till when I would receive the vehicle. (I have this e-mail, see below)... that is why I paid the extra money to have this transaction expedited. The owner also had told me that you took off of work and thats why no responses back from my calls or e-mails...if thats the case, then how would they know to call me the day before to give me this news if no one had been handling your calls or e-mails!!? I'm beyond frustration with this transaction....do you list only the "good" testimonials on your web site? I want this one posted to warn others of how you all do business. You are not an honest person....if you were, my car would be picked up tomorrow. I will be notifying the Better Business Bureau of this transaction with "Wise Auto Shipping" which I am a member of as well. I will also be contacting my attorney to persue any legal issues as see necessary.
Ron Watson
Report This Review
|
|
| Posted by a representative of Wise Auto Shipping on 6/21/2008 6:54:00 PM |
Although we understand Mr. Watsons frustration. We do not agree fully with his review of our Company. First of all, Mr. Watson was not calling for (4) days trying to get a hold of Nathan. Nathan takes Fridays and Saturdays off, which are our slowest days of the week. Therefore he did not receive the messages that Mr. Watson had left for him. Although, there are numerous other representatives in our office who could have helped explain to Mr. Watson the status of his order. When you call our toll free number it clearly explains, " if you need to check the status of an order you have already placed....Please press 2". At that point Mr Watson would have been transfered to one of our dispatch team members who would have been more than happy to help him.
In regards to the complaint for the pick-up of his vehicle, this we partly agree. All excuses aside, we neglected to get Mr. Watson's vehicle picked up in the time frame that we quoted him. This is something that we hate to see happen, and as you can see from our numerous other reviews, it very seldom does. Wise Auto Shipping is so confident that we will get your vehicle picked up in the time quoted, that if we fail to do so, we will waive our Broker fee. Which in this case is exactly what we did.
Since tomorrow was Mr. Watson's last day for pick-up, we gave him a call to regretfully inform him of the delayed pick-up. He was also informed that we would now be waiving our $150 Broker Fee for his troubles and should have another Carrier lined up for him by the beginning of this next week. Although, this was not suitable for Mr. Watson. He became very angry, cursing and belittling our Dispatch Representative. Although, his anger is understandable and his frustration was valid, Mr. Watson became very unreasonable. He informed us that if we did not pay for the entire transport cost of $1025 that he would leave us numerous bad reviews, and 'persue legal issues'. Although, we wish we could honor his extremely outrageous offer, it is simply not feasible nor is it our obligation to do so. I can honestly say that we were trying everything in our power to get Mr. Watsons vehicle moved, and to also keep him as a customer. Although with some people there is no pleasing. Wise Auto Shipping stands behind everything we do. We consider ourselves to be the most stand up, honest, and courteous Auto Shipping Company in this industry. Please check back in a few weeks and you will see that are reviews will continue to prove that . |
|
Ron Watson gave Wise Auto Shipping a rating of: 
| Review details | |
| Quote or Order ID: | 18976-FX |
| Quote or Order Cost: | $1025 |
| Origin: | New York |
| Pickup: | Never |
| Destination: | Alabama |
| Delivery: | Never |
| Truck/Carrier Type: | Enclosed |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
|
Valley Solutions, Inc.