| Tom Egan |
| 1/5/2008 10:55:00 AM |
| AutoStar Transport & Logistics |
| Damaged car in shipping, got run around |
The car was delivered damaged. After 15 phone calls, 2 faxes and several emails containing many pictures of the damage, no one has called me back to settle the cost of the damage. This has been going on for several months. They flooded me with requests about the damage. I am a very busy person and took the time to answer all the questions, send many detailed photos all for nothing. No one will call me back. I guess they thought I would just go away. I will leave them alone because I don’t have the time to play the games any more. I ship over 35 cars a year and never have had to deal with a company like this one. I would never recommend this company to anyone. I also own a company and understand that things happen. However, they have done NOTHING to solve the problem. All this run around over approximately 500.00 dollars in damage is unbelievable. The car damaged is worth over $60,000.00 and I could have been a real jerk but I am looking for my money back for what I had to pay out of my pocket to fix my clients car. Stay away from this company!
Report This Review
|
|
| Posted by a representative of AutoStar Transport & Logistics on 1/7/2008 9:15:00 AM |
Mr. Egan's "facts" have strayed a tremendous distance from the truth. Shortly after delivery of the vehicle on 8/27/07, we initiated contact to do a follow-up with Mr. Egan. At that time, he stated he thought there might be damage to the car and would call back after confirming the information with his client. Two days later, he contacted us and we initiated standard procedures to file a claim, which included 1 email with the photos and a fax with the bill of lading and a copy of the signed inspection sheet. We sent him a copy of the carrier's insurance information, as it is illegal for us to file the claim on behalf of the client. Furthermore, the delivery inspection sheet signed by Mr. Egan's client acknowledges there was no damage to the vehicle. After reviewing the information, our office contacted Mr. Egan to advise him that there was little chance the insurance company would accept his claim, though he should feel free to pursue it if he desired. That was the last time we heard from Mr. Egan (09/03/2007).
The entire process and his contact with AutoStar consisted of 5 phone calls, 1 fax and 1 email. He has not contacted our office once in the many months since this occurred, and it is unfortunate he now wishes to smear our name because things did not go his way with the insurance company. If damage accrues in transit, it is required that it be noted on the inspection sheet, otherwise anyone can perpetrate insurance fraud and seek reimbursement for previous damages. Shipping 35 cars a year, Mr. Egan should already be aware of this fact.
Mike Cannon
Operations Manager
AutoStar Transport & Logistics
850-391-3061 |
|
Tom Egan gave AutoStar Transport & Logistics a rating of: 
| Review details | |
| Quote or Order ID: | 3244-yg |
| Quote or Order Cost: | $950 |
| Origin: | New Jersey |
| Pickup: | On Time |
| Destination: | New Mexico |
| Delivery: | On Time |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | Yes |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
|
Valley Solutions, Inc.