Direct Express Auto Transport 
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| Location: | 332 San Anselmo Avenue
San Anselmo, CA 94960 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 2 Year(s), 9 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1388 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 739 reviews posted by individual customers for the past 365 days. So approximately 3.52% of Direct Express Auto Transport customers have posted a review.
This means that 96.48% percent of their customer’s opinions are not represented on this site. |
| Thanks for such quick, easy service! | | Everyone I talked to at Direct express was great. Very helpful and friendly and prompt. Any minor complaints I would have were with the actually carrier service, K1 auto transport i think they were called, who were also extremely prompt but didn't ... [ More ] |
|  | Zoe Pinfold | | 3/10/2010 3:39:00 PM |
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| Transport of truck | | The best service I have had yet. I was notified as soon as the unit was picked up and given an approximate time of delivers. Driver was within a couple of hours early and was very easy to work with. He went above his contracted obligations. We me... [ More ] |
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| Great Job | | I am the most skeptical person in the world. I never knew what to expect. But I was so wrong, these people are great from the initial call to the moment they return your key.Understandable and caring too because those last days in NY I was sooo busy ... [ More ] |
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| Excellent experience | | The customer service responded promptly. They were helpful and friendly. They give you 7-day period to pick up your car, I was contacted on the first day of the period, and the car was picked on the second day. Delivered the car from Wisconsin to Tex... [ More ] |
| | | Albaqer | | 3/9/2010 5:27:00 PM |
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| Great service...impressed!!!! | | I've never used a car transport company before and there was no way we could drive two cars from North carolina to arizona since I can't drive for long periods. I called late in the afternoon to place my order and including that day it only took two ... [ More ] |
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| good covered transport | | Driver called in advance when he was coming to my location; very professional in his handling; worth paying for covered transport; pricing was appropriate for type of transport and distance covered [ View ] |
|  | | Sumanto | | 3/9/2010 7:31:00 AM |
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| SUV Transport Feb 2010 | | Our driver was very courteous. Explained what would occur in route and gave us a contact number to use if necessary. The pickup and delivery dates were as requested. The vehicle arrived in the same condition as when it left. The price was very re... [ More ] |
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| Perfect Shipment of my Baby!!! | | This was a perfect experience - from my on-line order to delivering the car. I must admit I was nervous shipping my 2006 Corvette Z06 and in an open truck - but everything went as planned. Direct Express Auto Transport listened to my concerns regardi... [ More ] |
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| Perfect!!!!!!!!!!!!!! | | I could not be any more pleased then I am.
The broker used Mozingo Auto Transport for our pick and delivey.
It was on an open auto transport trailer.
The dirver had to drive thru 2 snow storms to make our delivery.
In fact, the driver picked ... [ More ] |
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| Excellent price - Excellent customer service A+ | | I quoted at least 6 companies before quoting direct express. All the other companies gave me an estimate of more than $1,000 but direct express was the only one that gave me the lowest price. I am going to accept that I was a little scared at the beg... [ More ] |
| | | Cristina | | 3/7/2010 12:30:00 PM |
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| 4 * service | | Cheap
Reliable
Timely Service
Good Customer service
Driver called well in advance
Calling them again for my next car which is still in MN, and won't even contact any other shipper..
enough said,,, ship with confidence
[ View ] |
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| Great price and quality service. | | Car was dirty on arrival, but no surprise there - the weather was terrible that week. No issues at all with the service. Price was great and car arrived intact and promptly. [ View ] |
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| Review of service | | Everything was excellant from booking to delivery. Would highly recommend this company.
The car was assigned a carrier within two days of my order. I requested a particular pick-up date and that was the exact date the car was picked up. The dri... [ More ] |
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| Great Transport Service!!! | | Having received several quotes from auto transport, I am very pleased with the service and promptness recieved from Auto Transport Direct. After scheduling the service, the path followed what is outlined...car assigned to a carrier, carrier contacte... [ More ] |
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| excellent service | | I was very nervous about shipping my car across the country. I wasn't sure if I gave the company too short of notice...I had called on a Friday and requested pickup of my car on the following Monday. Not only did my car get picked up on the date I wa... [ More ] |
| | | betia | | 2/25/2010 4:55:00 PM |
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| Great, easy transport | | I was getting a gift of a car from a relative in Florida. I did a fair amount of research both by phone calls and online to see what my options were. Of course, driving myself was also an option.
I wanted someone reliable, who would come on tim... [ More ] |
| | | Alan B | | 2/25/2010 12:08:00 AM |
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| Great Experience | | This was my first time using a car transport service and was pleasantly surprised at how easy and economical the process was. The car was picked up 1 day after the available date and took only 6 days to go from NJ to CA despite terrible weather acro... [ More ] |
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| Car Review | | The car was picked up on time. The driver called us during transport to tell us that he would be a day late because of snow and ice. The car was dirty, but it was expected because a lot of the drive was in bad weather. The car was delivered in good... [ More ] |
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| Excellent | | You are the best transport guys as I have met, in past 5 years.You guys are excellent.
Good Reviews Might Include:
Facts about experience with this company
The price of the transport
Information about damage and the claim process
Time line... [ More ] |
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| Excellent experience | | There was Great Communication and customer service from both the transport company and the company transporting my vechicle. I set up two different cars for transport at different times with two different companies and the care and concern for my sa... [ More ] |
| | | B Eubank | | 2/21/2010 12:43:00 PM |
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| Excellent Service | | Everything was great. The pickup and delivery were timely. The driver kept me informed. The price was very reasonable compared with other quotes I received. I'm very satisfied. [ View ] |
| | | Sid Lunday | | 2/21/2010 9:18:00 AM |
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| Pros!!! | | I would highly recommend this company to anybody who wants to transport their car.Mario (the driver) was courteous, professional and on time, the whole thing went very smoothly plus the price wasn't bad at all compared to the other places I research... [ More ] |
| | | RITA B | | 2/17/2010 12:57:00 AM |
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| excellent service | | I knew nothing about the business of having my sports car hauled from one part of the country to another so went online and compared Direct Express Auto Transport with eight other auto haulers and liked Direct Express best for the following reasons: ... [ More ] |
| | | Elizabeth | | 2/16/2010 3:27:00 PM |
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| Easier and cheaper than driving. | | I called for an estimate. Called backed after calling a few other companies because they seemed the easiest. Met the drivers 3 days later in a parking lot by my house, they loaded my car in a few minutes, the drivers were really nice. It took 6 days ... [ More ] |
| | | Angela gambardella | | 2/15/2010 2:47:00 PM |
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| Very Fast Shipment | | Customer service was great! I got up-to-date emails letting me know the order status. The cost was reasonable. The drivers of the transport were very professional. They worked with me on a location to pick up my truck and where to deliver it. My... [ More ] |
| | | Ryan Ruch | | 2/13/2010 11:48:00 AM |
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| My Truck | | My brother rolled his truck on xmas eve trying 2 get to Tenn 4 xmas. The last thing he or any of us wanted to worry about was how r we going 2 get his truck home to CA. Direct Express Auto Transport took care of that 4 us. I filled out a pick up vehi... [ More ] |
| | | Stacy | | 2/12/2010 10:33:00 PM |
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| Great experience | | The delivery was prompt and on time as expected. I was originally told that the vehicle would be picked up on a Tuesday but it didn't happen until Friday that week. Despite the delay and a really heavy snow storm, the car arrived in a very timely m... [ More ] |
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| From Texas to California | | Found this company with a online search, and looked for reviews. After getting quotes from 5 companies, decided to try it because of the cost and positive reviews. The website provided a straight forward quotation without hidden costs, for which I wa... [ More ] |
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| Great Experience! | | This was the first time that I had to transport a vehicle across the United States. I shopped around and found that Direct Express Auto had one of the lowest quotes and had a good standing with the BBB. The driver was on time for the pickup and ver... [ More ] |
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| Recommendation | | I will always recommend Direct Express Transport and will use them in the future. The dispatchers were courteous and professional. The driver (Butch) was terrific and great to work with from loading to delivery of our Lexus SUV. [ View ] |
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| Transport of Honda Accord | | This is the first time I ever transported a car. I was assigned a driver within 24 hours. Issac was the driver and did a very good job in snowy conditions. The cost was $550. and was worth it! The women that answered the phone (Mercedes & Ashley)... [ More ] |
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| DirectExpress / Rocky Road Transport | | My contact with DirectExpress was cordial and professional. The delivery was set-up and I met with the driver from Rocky Road Trucking three days later. I inadvertently left my wallet in the vehicle that was being transported. I contacted the driver ... [ More ] |
| | | Chris C. | | 2/9/2010 4:52:00 PM |
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| review of service | | I was very pleased with the efficient pick up and delivery. The driver was courteous and knowledgeable. If I ever transport another vehicle, I wouldn't hesitate to use this service. [ View ] |
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| Great transport from VA to OK | | fast, and ontime. even with new years holiday, vehicle was transported in less than one week from original dispatch. The dispatcher was prompt and put me in contact with the transport company 2 days after being contacted. The company then informed me... [ More ] |
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| Jeep transport | | My vehicle was picked up a little later then I had thought it would be, but it didn't really matter. Overall I was very satisfied with their service and would gladly use them again. My vehicle was picked up in Cleveland and delivered to me as promis... [ More ] |
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| Driver | | The driver of the delivery truck was extremely friendly, especially under the circumstances. His truck lost its transmission right in front of my house and he was unable to unload my vehicle until it was repaired. I offered to have him come in and ea... [ More ] |
| | | george karides | | 2/8/2010 8:53:00 AM |
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| Great Service!! | | I highly recommend this company to all. Prompt and efficient in everyway. Driver was absolutely 100% customer satisfaction focused. Car arrived in perfect condition 1 day earlier from TN to Ca. They also beat everyone's price hands down. [ View ] |
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| I Do Not Recommend Direct Auto Express or R&G Transportation | | I was told the Vehicle would be picked up with in 2 days of being assigned and delivered with in 3 days of being picked up. The Delivery Driver did not pick up the Vehicle with in 2 days and did not respond to multiple calls to find out when I should... [ More ] | | Our outstanding record speaks for itself. We actually did a great job on this one. Customer placed his order on Nov 3rd, it was picked up Nov 4th and his 1983 Toyota Tacoma was delivered in perfect condition on Nov 11th.. What is wrong with that? Not... [ More ] |
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| Excellent Experience | | I first selected Express Auto Transport because of the convenience of the online quote and the link directly to their BBB rating. The fact that their quote was second-lowest (missed lowest by $25) made me wonder but figured I'd take the chance becau... [ More ] |
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| excellent | | i would use this service again. The driver was very nice and call me before he arrive at my house so i know what time to wait for him to come. My car arrives early and safely to Washington. At first, i was confused to used close or open truck becaus... [ More ] |
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| 1947 Willy Jeep | | This was the best service I have encountered. Mr Marshalll was the best, he knew what he was doing and was so pleasant to work with. He was on time and delivered the jeep at the time he said he would, even with the storms and road clousers in Southe... [ More ] |
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| Fast, Friendly, Efficient | | I made the mistake of underestimating how quickly your carriers would
respond, and schedule a pick-up. Got a bank holiday in the mix, and we
weren't able to send a money order to the destination point before the
carrier was ready to do the deed... [ More ] |
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| Great service! | | This company was great to work with. My wife and I relocated from Chicago, IL to Scottsdale, AZ and we were nervous about our car being shipped across country. We had heard stories from some friends that had to wait weeks for their vehicles to be d... [ More ] |
| | | Dan Pierce | | 2/4/2010 6:06:00 PM |
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| auto delivery | | I purchased a car on ebay not thinking I would win the item. When I found out I have won the item I started on the internet search engine and came accros Direct Express Auto they gave me a very good price quote that I was not able to beat with other ... [ More ] |
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| Delivery | | Inwas very happy with all aspects of delivery process and since this delivery have used this company over 5 times for other deliveries.
Thanks,
Mark. [ View ] |
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| What I hoped for in a transport company | | I checked the list of companies used by Ebay and added a couple of my own. Several of the companies had too many "hoops" to jump through to get their quote..most had additional costs for insurance and various levels of handling. Those compa... [ More ] |
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| Shipped my Maxima | | I made my first call to setup transport on Monday of Thanksgiving week. The car was picked up Tuesday night in Chicago and arrived with a little road dust the following Monday afternoon in San Francisco. Pricing was good. Total cost $675 as I was tol... [ More ] |
| | | Justin | | 2/2/2010 11:07:00 AM |
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| Here in one piece! | | They were great. I am not sure how this broker controls drivers But they certainly have control. The car was picked up, I was never informed by anyone but the seller. I called the driver to get a delivery time and no answer and his VM was full. I ema... [ More ] |
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| Second Time Was a Charm Too | | This was the second vehicle that I had shipped in the last six months. Both vehicles were treated well and delivered on time. The shipment of this car, 350Z Nismo, was handled quickly. It was scheduled for next day pick-up and then delivered the f... [ More ] |
| | | Brian | | 2/1/2010 10:48:00 PM |
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| Failed to Deliver | | I placed the order on 4 January with a requested pickup date of 19 Jan. 26 Jan came around and as they sounded clueless on the phone as to when my vehicle would be picked up, I cancelled my order. Just another example of a company trying to make a ... [ More ] | | Our outstanding record speaks for itself. Mr. Fisher is entering negative reviews on multiple auto transport companies regarding his shipment. He is now on to his third company and we can all look forward to his next negative post. It appears he is u... [ More ] |
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